FOR HOME TUITION
How do I request for a tutor for home tuition? 
You may fill up the online form, email us or contact us at 6583-8344. Top

Is there any Admin Fee? 
We charge an Admin Fee of $20.00. However, this fee will be waived when you make the payment for Agency Fee via Funds Transfer within 3 days upon completing the 1st lesson. Admin Fee will not be waived when you require us to collect the Agency Fee personally at your residence. Top

How long does SR Edulink take to get me a tutor? 
We will be able to get you a tutor within 1 - 3 days.  Top

How do I pay? 
You may pay via Fund Transfer via ATM Machine, Internet Banking or going to the bank personally and deposit the amount into our account. We can also arrange for our despatch to collect the fee personally from you. However, a Fee of $20.00 will be charged. Top

I am not too sure who do I pay to for the 1st payment? 
The first payment goes to the Agency after the 1st session. Tutors will only receive their fee on the 4th week. Please contact us at 6583-8344 if you need more clarifications. Top

Do I have to pay any agency's fee to SR Edulink Tuition Agency? 
No, you do not pay any agency's fee. The fee that we will be collecting from you is 50% of the tutor's fee. Technically, the tutor is paying us the fee. You do not pay any more than the tuition fee quoted. Top

When do I have to pay the agency's fee?
You have to pay the Agency Fee after the 1st lesson. Top

How do I verify tutor's qualifications? 
We can arrange for the tutor to bring their educational certificates for you to verify on the 1st lesson. Top

I cancelled a lesson due to some reasons. Do I have to pay the tutor for the lesson cancelled? 
It is ethical that you inform the tutor in advance to cancel a lesson. If the tutor has already made his/ her way to your residence, you will have to pay for that session. Top

I have some financial problems and thus I postpone lessons for the month so that I can bring forward payment to the next month. 
It has come to our attention that some parents/ students postpone lessons so that payment can be done on the following month. Tutors deserve their fee every month. Tuition fees will have to be made on the 4th week even though the number of lessons conducted are lesser that the aggreement. Eg. As per agreement, there should be 8 lessons within 4 weeks. However, due to some cancellations, there are only 6 lessons. You will have to pay the tutor for the 6 lessons conducted on the 4th week. And start fresh on the following week. Top

I contacted SR Edulink to engage a tutor. But at the same time, I contacted 5 other agencies to find me one. 
We had a few cases in which parents/ students contacted a few agencies to engage a tutor. They then chose the agency who could offer the lowest fee. You are not obligated to engage a tutor from us but in this case if you come back to us and request for us to search for another tutor, we will have to charge an Admin Fee for the previous service and as well for the current service. It is ethical that you engage one agency at a time. Top

I will only engage an agency who offers me the lowest fee. 
There are agencies who may charge very low fees. Sometimes as low as $7 an hour! Think about it, if you are an undergraduate, or a graduate will you work for such low fee after spending your time and money studying so hard till you reach where you are? 

We had a parent who shared her experience with us. She told us that an agency she called kept reducing the tuition fee from $160 to $60 when she could not confirm! She labelled the agency 'Pasar Malam Agency'!

We would like to highlight to parent that we provide honest and reliable services. We are honest about our tutors' qualifications and experiences. We do not request our tutors to lie about their qualifications and experience. Our tutors are and may be our clients in future too. They may need to engage tutors for their children and relatives. Many of our tutors have recommended friends and relatives to us. Our reputation is very important to us. So you can rest assured that SR Edulink will always provide good, honest and reliable services. Top

The tutor whom the agency recommended suggested that I deal direct with him/ her and offered me a discount on the tuition fee. 
We had a case in which the parent decided to deal direct with the tutor. After a month, the parent called us and informed us that she was having problems with the tutor. Our record showed that she did not engage the tutor from us. Thus we are not able to assist her and that she will have to communicate with the tutor or make a police report against the tutor. We encourage parents/ students not to deal directly with tutors as the agency will not be able to assist if any problem surfaces.  Top

If you have any other queries, please do not hesitate to email us. Thank you! 
Top

FAQ FOR TUTORS 

How do I register as a tutor? 
You can register by clicking here. Please read the terms and conditions before registering. Top

After submitting the registration form, I am brought back to the same page. Does that mean my registration went through? 
Yes, after you have submitted the registration form, you will be brought back to the same page with an empty form. However it will state 'Entry Added'. This means that your registration is successful. Top

I have already registered but I am still not added to your database. 
Please ensure that you have submitted a complete registration. Incomplete registration will not be entertained. You will receive an email invitation from us to be included in our database. Please ensure that you subscribe to our invitation. If you still do not receive an invitation from us, pls click here to join our Yahoo Group. We will vet your registration via the email address you used to register before adding you. So, please use the same email.. Top

How do I apply for an assignment? 
We will send out available assignments via email. Please follow the instructions on the email to apply.  Top

Do I have to pay a commision to the agency?
Yes, we charge 50% of your tuition fee for the 1st month only. You will receive the balance 50% of the fee on the 4th week. For subsequent months, you will collect full fee from parent/ student on the 4th week as per agreement. (Note: This only apply to Home Tuition)  Top

Parent/ student want to pay the Agency Fee to me. What should I do? 
Some parents/ students are not too sure on how and who to pay to for the agency fee. You are not allowed to collect our agency fee on our behalf. Please inform parent/ student to contact us directly at 6583-8344. Top

I am short of money. Can I request and advance payment from parent/ student? 
Tutors are NOT allowed to collect any advance payment from parent. Top

After accepting an assignment, I am not able to honour it. What should I do? 
You are required to contact the agency 2 days prior to start date. Failure to do so, you will be liable for the agency fee as the agency may not be able to source for a replacement on time. Top

I am not able to complete the 1st month. Can I stop the assignment? 
If you stop within the 1st 2 weeks, you will have to bear the agency fee for the damage done to our image. If you stop on the 3rd or 4th week, parent/ student has the right to refuse payment to you. Top

Can I negotiate a higher fee directly with the parent/ student? 
No, you are not allowed to negotiate a higher fee with parent/ student immediately upon accepting an assignment. You may re-negotiate the fee with parent if you continue with the assignment the following year. Top

I am not able to continue with the assignment. Can I recommend my friend to takeover? 
Yes, you may recommend your friend through us. You are not allowed to recommend your friend directly to parent/ student. We had cases in which tutors recommend their friends without informing the agency. And when parents had problems, we are not able to assist as the current tutor was not registered. You will blacklisted immediately when this case come to our attention. Top

I am tempted to deal direct with the parent. I will offer them a discount if they inform the agency that they decided not to engage a tutor from the agency. 
You are not allowed to deal direct with parent/ students. SR Edulink has very good rapport with parents/ students. Many of them are repeat clients or recommended. We have parents/ students calling us to inform that the tutors we recommended offered them discounts to deal direct. We will immediately cancel your assignment and replace you with another tutor. You will be blacklisted from future assignments. Top

I would like to recommend my current student to your agency.
You may contact us at 6583-8344 or email us for futher details. Top

FAQ FOR AGENCIES

Do you co-broke? 
Yes, we welcome co-broke. Please email us with details and terms. Top